Returns & Exchanges
At Paul And Mike, we strive to deliver the finest gourmet experiences, but due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or defective. Please contact our support team within 24 hours of delivery to initiate a resolution for any quality concerns.
Inspection and Documentation
Upon receiving your order, please inspect the packaging and contents immediately; if there is damage, take clear photographs of the product and the shipping label.
Contact Support
Email our customer service team at [email protected] with your order number and the attached photos to request a replacement or refund.
Verification Process
Our quality assurance team will review your claim within 48 hours to verify the defect and ensure it meets our safety and handling criteria for returns.
Resolution Delivery
Once approved, we will either dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing